-As of now, Once Found only operates in full refunds, and doesn’t offer credit or exchange. If you make a positive return, you are more than welcome to use your refunded money to make another purchase if there is something you like even better.
-No. Unfortunately Once Found does not accept returns without a receipt to the Atelier. However, anything bought online will have an invoice created and that will act as your receipt.
-You have 14 days after you receive your order to make a return. This 14 day return window starts the day you order has been delivered (as denoted by tracking information,) or the day it is bought from the Once Found Atelier.
-No. Returns will only be accepted if the item is in the exact condition it was when it was shipped to you. We will not accept returns if your order has been altered, worn, or damaged. All purchased items are photographed before being boxed.
-If you would like to make a return to Once Found, contact us HERE. You have 14 days after the date of arrival. We will email you a return shipping label. The shipping container is your responsibility, but we will pay for the process. Once the item is received, we will issue you a refund through PayPal or Square.