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-If you would like to make a return to Once Found, contact us HERE. You have 14 days after the date of arrival. We will email you a return shipping label. The shipping container is your responsibility, but we will pay for the process. Once the item is received, we will issue you a refund through PayPal or Square.

-Yes, because every order is insured, Once Found requires someone to receive and sign for the time to ensure that item has arrived on time, and undamaged. If nobody is home to sign, UPS will make another attempt. After that, you are required to go to the designated UPS hub and pick up the item yourself. You can sign for it there.

-First off, our heart is broken. A lot of time and care, a lot of heart and soul has gone into finding and writing about your item. If it is damaged, we are just as sad and mad as you. If your order arrives damaged, please contact Once Found HERE. We will contact UPS on your behalf, and open an insurance claim to provide you with a full refund, and shipping costs to send your order back to Once Found.

-Yes. All items are insured to their maximum value. Items sold for under $100 come with free, automatic insurance. Items sold at more than $100 have the insurance calculated in the shipping cost.

-Shipping costs are calculated by weight, size, distance, and time in transit. The heavier, the farther, and the quicker, the more expensive the shipping. UPS offers shipping calculations. Once Found is not responsible for a difference in calculation versus actual shipping cost.

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