What if my order arrives damaged?
-First off, our heart is broken. A lot of time and care, a lot of heart and soul has gone into finding and writing about your item. If it is damaged, we are just as sad and mad as you. If your order arrives damaged, please contact Once Found HERE. We will contact UPS on your behalf, and open an insurance claim to provide you with a full refund, and shipping costs to send your order back to Once Found.